** Archive **
APMTL 324 (Service Level Agreement (SLA))
Administrative Procedure Manual Transmittal Letter No. 324
February 1, 2006
TO: Administrative Procedure Manual Holders County Departments of Job and Family Services County Child Support Enforcement Agencies Public Children Services Agencies Ohio Job and Family Services Directors Association Ohio CSEA Directors Association Public Children Services Agencies of Ohio
FROM: Barbara E. Riley, Director
SUBJECT: Service Level Agreement (SLA) Technology and Service Support Policy (TSSP) Negotiated Service Level Agreement (SLA N)

This transmittal will obsolete portions of the Administrative Procedure Manual (APM) and replace them with Administrative Code rules. The changes do not alter the Service Level Agreement Program agreements administered through the Ohio Department of Job and Family Services - Office of Management Information Services (MIS).

Service Level Agreement (SLA) information in Administrative Procedure Manual section 9701 is obsolete and replaced by amended rule 5101: 9-9-15 of the Administrative Code.

Negotiated Service Level Agreement (SLA N) information is contained in rule 5101:9-9-16 of the Administrative Code.

Technology and Service Support Policy (TSSP) information in Administrative Procedure Manual sections 4033 through 4037 is obsolete and replaced by rule 5101: 9-9-17 of the Administrative Code.

The ODJFS InnerWeb https://jfs.ohio.gov/omis/sla/ provides links to the SLA and SLA supporting documentation.