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APMTL 301 (Technology and Service Support Policy (TSSP) -Version 3.0)
Administrative Procedure Manual Transmittal Letter No. 301
August 23, 2005
TO: Administrative Procedure Manual Holders County Departments of Job and Family Services County Child Support Enforcement Agencies Public Children Services Agencies Ohio Job and Family Services Directors Association Ohio CSEA Directors Association Public Children Services Agencies of Ohio
FROM: Barbara E. Riley, Director
SUBJECT: Technology and Service Support Policy (TSSP) -Version 3.0

The Ohio Department of Job and Family Services (ODJFS), in a continuing effort to improve the level of customer service and responsiveness to County Agencies, is pleased to continue the Technology and Service Support Policy (TSSP) for FY 06-07. New to TSSP in FY 06-07: ODJFS MIS offers connectivity options for One Stops, an expanded list of equipment service units available for purchase by the County Agencies and an updated list of standard equipment specifications. TSSP for FY 2006-2007 is available for review on the ODJFS InnerWeb site at https://jfs.ohio.gov/omis/sla/ . Links to all supporting documentation are also provided.

The TSSP is the policy by which county agencies request Information Technology (IT) equipment and services from ODJFS. All county agency requests for network products and services, such as hardware, software, or move services, should be submitted to the TSSP Coordinator on the TSSP County Request Form; available at: https://innerweb.odjfs.state.oh.us/Omis/TSSP/TSSP_Form.pdf.

TSSP continues to operate within the larger Service Level Agreement (SLA) framework. Specifically, information about TSSP can be found in SLA.04 Technology and Service Support. SLA remains the vehicle that defines the relationship between ODJFS MIS and County Agency partners in maintaining the health and integrity of the ODJFS Network and providing quality services to end users. However, the Technology and Service Support Policy (TSSP) version 3.0 for FY 2006-2007 addresses the need for connectivity options for One Stops. TSSP, as a stand alone policy, now also applies to One Stops.

TSSP represents a commitment by ODJFS to provide quality, cost-effective networking products, services, and solutions to County Agencies throughout the state. The driving principle behind TSSP is to present a more holistic view for the provisioning of network services that strikes a balance between three main variables in the delivery of computing services: speed, quality, and cost. Through TSSP, ODJFS seeks to incorporate both fairness and flexibility for County Agencies and responsibility to taxpayers.

Attached is the Technology and Service Support Policy (Version 3.0) for Fiscal Year 2006-2007.

Attachment

Click here to view the Technology and Service Support Policy (TSSP) -Version 3.0