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APMTL 300 (Negotiated Service Level Agreement (SLA N) Version 1.1)
Administrative Procedure Manual Transmittal Letter No. 300
August 23, 2005
TO: Administrative Procedure Manual Holders County Departments of Job and Family Services County Child Support Enforcement Agencies Public Children Services Agencies Ohio Job and Family Services Directors Association Ohio CSEA Directors Association Public Children Services Agencies of Ohio
FROM: Barbara E. Riley, Director
SUBJECT: Negotiated Service Level Agreement (SLA N) Version 1.1

Service Level Agreements (SLA) are documents of understanding between the Ohio Department of Job and Family Services (ODJFS) Office of Management Information Services (MIS) and the county agency. The overall goal of the SLA program is to define information technology (IT) expectations between ODJFS and the county agency and to determine the appropriate level of service relating to system response, system availability, quantity of work processed, delineation of duties, and service support. ODJFS is committed to the SLA program and views its success as significant to delivering quality service and products to its customers.

Negotiated Service Level Agreement (SLA N) Version 1.1 for FY 2006-2007 is intended to address the flexibility required by County Agencies while maintaining the integrity of the SLA Program. ODJFS recognizes that a County Agency that elects and is eligible for a negotiated SLA (N) is substantially different from other County Agencies. This SLA N (Version 1.1) identifies the scope of services performed either by ODJFS or the County Agency as required to maintain the IT environment. Through SLA N, ODJFS and the County Agency will work together to negotiate the level of responsibility as to who will fund, supply, maintain, and administer the County Agency's IT environment.

A county agency that elects a Negotiated Service Level Agreement (SLA N) exercises considerable control of their county-based IT environment and the management of the county agency network. A negotiated SLA is available to those County Agencies which have greater than 500 filled, verifiable full time employees (FTE) and the five Public Children Services Agencies (PCSA) who have never been on the ODJFS network. Those county PCSAs are Lucas, Montgomery, Summit, Lorain and Wayne.

County Agencies are required to enter into an SLA with ODJFS MIS. County Agency Director's who elect and are eligible to enter into an SLA N should contact the John Wanchick, Assistant Deputy Director, Office of Management Information Services to begin the negotiation process. Negotiated Service Level Agreement (SLA N) Version 1.1 will become effective when the signatures of the county agency director and the ODJFS deputy director of MIS are affixed to the signed agreement.

SLA N for FY 2006-2007 is available for review on the ODJFS InnerWeb site at https://jfs.ohio.gov/omis/sla/ . Links to all SLA N supporting documentation are provided.

Attached are the overview, requirements and signature document for SLA N.

Attachment

Click here to view the Negotiated Service Level Agreement (SLA N) Version 1.1