** Archive **
APMTL 231 (Technology and Service Support Policy (TSSP))
Administrative Procedure Manual Transmittal Letter No. 231
September 18, 2001
TO: Administrative Procedure Manual Holders County Departments of Job and Family Services County Child Support Enforcement Agencies Public Children Services Agencies Ohio Job and Family Services Directors Association Ohio CSEA Directors Association Public Children Services Agencies of Ohio
FROM: Tom Hayes, Director
SUBJECT: Technology and Service Support Policy (TSSP)

Effective May 1, 2001, the Ohio Department of Job and Family Services (ODJFS) began operating in accordance with the approved Technology and Service Support Policy (TSSP).

The Technology and Service Support Policy (TSSP) is the policy by which county agencies request Information Technology equipment and services from ODJFS. All county agency requests for network products and services should be submitted to the regional Account Managers on the TSSP County Request Form (available in the policy document). The TSSP policy document can be found on the ODJFS InnerWeb at https://innerweb.odhs.state.oh.us/omis/, or can be obtained by request from regional Account Managers.

Much of the content of the TSSP policy is included in the Service Level Agreement (SLA) section in Chapter 9000 of the APM.

The APM.4000. submission for TSSP covers:

(1)TSSP Request Submission

(2)TSSP Service Unit Pricing

(3)TSSP Request Invoicing

(4)TSSP Policy Updates

For questions, please send email to: TSSP_MAILBOX@odjfs.state.oh.us

Instructions:

  • Please remove the page headed with APM. 4032.3., dated September 1, 1997, APMTL 161, and replace with the attach pages to this APMTL 231, dated November 1, 2001, headed APM. 4032.3. through APM. 4043.