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APMTL 229 (PERFORMANCE STANDARDS)

Administrative Procedure Manual Transmittal Letter No. 229

August 29, 2001

TO: All Administrative Procedure Manual Holders

FROM: Greg Moody, Director

SUBJECT: PERFORMANCE STANDARDS

Effective September 1, 2001 the attached performance standards apply to the Ohio Department of Job and Family Services in providing services to county partners that are included in a Partnership Agreement. These standards have been developed with the input of county and state staff and are the initial standards by which county agencies judge ODJFS performance. These performance standards are set forth in APM Sections 9800 - 9819 and are incorporated in the Partnership Agreement as Article III, F. The following is a brief summary of the standards:

ODJFS will issue a fiscal impact, and training/technical assistance impact statement, as appropriate, with every clearance package of rules and manual materials (APM.9810, APM.9812);
Rules and manual materials will be issued at least 30 days prior to the effective date whenever possible (APM.9811);
County requests for an administrative review of a state hearing decision will be answered within 30 days of the receipt of the request, when the request meets criteria specified in the accompanying APM.9813;
ODJFS agrees to promptly respond to a county request for a policy interpretation on family services duties and workforce development activities (APM.9814);
ODJFS shall provide timely fiscal reports, allocations of funds, and calculations and issuances of county advances (APM.9815 -9817);
ODJFS will develop an evaluation process for measuring the quality of regional service delivery for the duties and activities of county family services and workforce development agencies included in a Partnership Agreement (APM.9818); and
ODJFS' Management Information Systems will program policy changes into CRIS-E within 90 days of the effective date of a change whenever possible and implement the Information Technology Management Model (APM.9819).

These performance standards apply to the assistance, services, and technical support that ODJFS provides to assist the county agencies included in a Partnership Agreement in meeting the performance and other administrative standards for family services duties or workforce development activities included in the Partnership Agreement. These performance standards do not apply to the assistance ODJFS provides for family services duties, workforce development activities, family services agencies, and workforce development agencies that are not included in a Partnership Agreement.

Each ODJFS Office, Bureau and Section is responsible for establishing procedures that will ensure compliance with these performance standards. These procedures are to be in effect prior to September 1, 2001. In addition, each Deputy Director shall develop procedures for monitoring performance of ODJFS staff in meeting the standards established in APM sections 9800. - 9819. These monitoring procedures are also to be in effect prior to September 1, 2001. Deputy Directors should ensure that their staff have knowledge of the expectations contained in these performance standards and that staff understand the importance of meeting the performance standards.

Instructions:

Remove the entire Chapter 9000 Outline of Contents pages headed 9000 through 9999 and replace with the attached corresponding page dated September 1, 2001.

Remove page headed APM.9700. MANAGEMENT INFORMATION SERVICES dated July 1, 2001 and replace with the attached corresponding pages dated September 1, 2001.

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