If using the ODHS vendor, the county agency must call Polaroid, the current vendor, at 1-800-323-7281 for additional equipment, supplies, repair or maintenance. All costs for repair and maintenance are the responsibility of the vendor.

If replacement units do not arrive within twenty-four hours of a reported breakdown, the county agency must notify the ODHS Bureau of Accounting at (614)466-4303. If equipment is inoperable for more than eight working hours in a thirty day period, a penalty is imposed on the vendor. Other concerns regarding vendor services may be reported to ODHS as well.