I.Purpose
This communication gives guidance on the services available under the Workforce Investment Act (WIA) for adults and dislocated workers and which of those services require registration into WIA. WIA administrative entities should convey this guidance to subrecipients and other entities that provide WIA activities and services.
II.Effective Date
Immediately
III.Guidance Statements
WIA services for adults and dislocated workers, are grouped into three categories: core, intensive and training services. In the category of core services there are self-service informational services and staff-assisted services. Self-service informational services may require none or miniminal assistance from One-Stop staff. Core services must be made available to the universal customer; that is anyone who walks into a One-Stop center.
Staff-assisted core services, intensive services and training services involve assistance from One-Stop staff. Adults and dislocated workers who receive staff-assisted core, intensive and training services must be registered in WIA. Registration into WIA is the signal that performance measurements will be counted. Local workforce investment administrative entities will need to determine when a participant is receiving staff-assisted core services because it is a level of service requiring registration.
Intensive services are services that may be provided by the One-Stop staff or through contracts with service providers. Intensive services involve staff assisting with making a determination on needs of an individual and arranging for those services to be provided to the participant. Intensive services require registration and include short-term pre-vocational services and exclude a program of training services.
Intensive services do not lead to a degree, diploma or certification. For example, a class in driver's education, introductory to computer literacy classes or Certified Pulmonary Resuscitation (CPR) classes would be considered intensive services.
Before receiving intensive services an individual must have received at least one core services, be unemployed and unable to obtain employment, or employed adult and determined to be in need of intensive services to obtain or retain employment at a self-sufficient wage. When applicable to adults, the individual must have been determined to be eligible in accordance with a locally established priority system. Dislocated workers should meet the locally developed self-sufficiency wage criteria to be determined eligible. Documentation should be maintained to ensure the appropriateness of the transition from core to intensive services.
A program of training services is a series of courses or classes that, upon successful completion, leads to:
- A certificate, an associate degree, or baccalaureate degree, or
- The skills and competencies needed for a specific job or jobs, an occupation, occupational group, or generally for many types of jobs or occupations as recognized by employers and determined prior to training (industry-recognized certification).
A program of training services is provided to adults and dislocated workers through individual training accounts (ITAs). Training providers and their program of training services must be on the State Eligible Training Provider list.
Before receiving a program of training services, an individual must have received at least one intensive services and have been 1) determined to be unable to obtain or retain employment; 2) in need of training services; and 3) have the skills and or qualifications to successfully complete the selected program of training services. Documentation should be maintained to ensure the appropriateness of the transition between services.
The table below lists the types of WIA services and gives examples and guidance on how the services may be categorized. The list is not all inclusive.
For this guidance, WIA services are coded to distinguish between core, intensive and training services received by participants prior to entering unsubsidized employment and post placement core, post placement intensive services and post placement training services received after entering unsubsidized employment. They are coded as follow:
C1Self-directed core services
C2Registered core services
IIntensive services
TTraining services
PC2Post placement registered core services
PIPost placement intensive services
PTPost placement training services
WIA Service Levels and Registration Requirements
| WIA Service Levels and Registration Requirements |
|---|
| Type | WIA Service Level | Service Examples | WIA RegistrationRequired? |
|---|
| C1 | Core Self-Service Information |
General information such as pamphlets or directions
Resources such as books or videos
Labor market information
Information on job vacancy
Employment statistics information
Local demand occupations information
Eligible Training Provider lists
Consumer Report information on training providers
Local workforce Investment Board program performance reports
Information on filing Unemployment Insurance claims
Job fair information
Information on supportive services availability
Information on financial aid
Information on One-Stop partners' services
| No |
| C1 | Core Self-Service (None to minimal staff involvement)
|
Orientation to the One-Stop environment
Internet browsing, including accessing:
Resources on-line
Information on job availability, including job information system(s)
Information on job vacancy
Employment statistics information
Labor market information
Local demand occupations information
Eligible Training Provider lists
Consumer Report information on training providers
Local workforce Investment Board program performance reports
Information on partner agency and local community services
Information on support service availability
Internet registration for America's Job Bank
Filing Unemployment Insurance claims
Assistance with WTW eligibility and financial aid assistance
Outreach, intake and orientation
Self-directed initial assessment
WIA eligibility determination
Group workshops in interviewing, job search, resume writing, financial management
Job fairs
Followup core services
| No |
| C2 | Core Staff-Assisted (Moderate Assistance)
|
Service needs evaluation/assessment
Information and referral to services
Staff assisted job search
Career counseling and guidance
Job matching, job referrals, job search assistance, or job development
Workshops and job clubs
Reassessment for services
Basic computer literacy
Unemployment Insurance Eligibility Review
|
Yes, if
WIA funded
|
| I | Intensive Services (Significant Assistance)
|
Case management or service coordination
Specialized assessments/testing/in-depth interviewing and evaluation
Development of an individualized employment plan
Counseling or career planning (individual or group)
Basic job readiness, short-term pre-vocational skills which may include:
communication skills, interviewing skills, punctuality, personal maintenance skills, English as a Second Language (ESL), remediation and workplace literacy
Literacy activities related to basic workforce readiness
Adult basic education, GED preparation
Job search assistance
Out-of-area job search
Relocation assistance
Work experience (paid or unpaid)
Internships
Referrals to training
Job development/job placement
|
Yes, if WIA
funded
|
| T | Training Services |
Adult education and literacy activities in combination with other training services and/or job skills
Customized training
Entrepreneurial training
Job readiness training (specific occupation skills)
Occupational skills training
On-the-job training
Programs that combine workplace training with related instruction
Skill upgrading and retraining
Training programs operated by the private sector
|
Yes, if WIA
funded
|
| PC2 | Post Placement Staff- Assisted Core Services |
Referral to supportive services in the community
Staff-assisted job referrals
Contact with participants' employer
Continued career planning and other core services
Staff-assisted workshops and job clubs
Peer support groups
Supportive services
|
Yes, if WIA
funded
|
| PI | Post Placement Intensive Services |
Staff assisted job development
Skills upgrade and retraining
Additional career planning and counseling
Continued career planning and other core services
Assistance with work-related challenges that may arise
Contact with participant's employer
Intervention to eliminate employee-employer conflicts
Staff-assisted job referrals
Staff-assisted workshops/job clubs
Job Coaching
Peer support groups
Counseling in the work place
Referral to supportive services available in the community
Supportive services
|
Yes, if WIA
funded
|
| PT | Post Placement Training Services |
Adult education and literacy activities in combination with other training services and/or job skills
Entrepreneurial training
Job readiness training (specific occupation skills)
Occupational skills training
Programs that combine workplace training with related instruction
Skill upgrading and retraining
On-the-job training
Customized training
Training programs operated by the private sector
|
Yes, if WIA
funded
|
| C1 | Post-Exit Followup Services | C1 Core services | No |
IV.Technical Assistance
Questions concerning this guidance may be directed to John Weber, Chief, Bureau of Workforce Services a weber@odjfs.state.oh.us, or (614) 644-8836.
V.Reference
Section 134 (d) (2) (3) and (4) of WIA