I.Purpose

To clarify the procedures used for processing unemployment compensation (UC) claims.

II.Effective Date

Immediately

III.Guidance Statement

Processing of UC claims will only take place in Call Centers and ODJFS Local Offices. UC claims will not be processed in a One Stop.

IV.Technical Assistance

If a customer visits a One Stop and has questions about filing a UC claim, advise the customer to file their claim by phone by calling toll free at 1-877-644-6562, and provide the customer with a listing of current ODJFS Local Offices (attached). If a customer chooses to file their claim in person, refer them to the list of locations. If a customer requests information regarding his/her current unemployment claim, advise them to contact their "assigned" ODJFS Local Office. Note: when a claim is filed, the claimant chooses his/her "assigned" office of record.

Booklets that provide general UC claims information are available for you to give to the public. An initial supply of 50 booklets will be mailed to each One Stop location under separate cover. We strongly encourage you to maintain only a small supply of this stock item at this time. Booklets are in the process of being updated and reprinted. In addition, you will receive a small supply of business cards that provide information regarding the toll free phone number. These cards can also be provided to the customer. You will also receive a fact sheet with the most frequently asked questions regarding Unemployment Compensation. Information to reorder the booklets, business cards, and the fact sheet will be included in the initial supply.

Questions regarding this procedure may be referred to your Account Manager or WIA One Stop Coordinator.

V.Reference

The UC program is established under Federal and State law. It was created as a means to alleviate personal hardship due to involuntary job loss and to stabilize the economy by maintaining the purchasing power of unemployed workers. Unemployment compensation provides benefits to workers who lose their jobs through no fault of their own. UC claims in Ohio are processed through Call Centers and ODJFS Local Offices.

Rescissions: None

Distribution: WIA Guidance Letter

Expiration Date: Continuing

Attachment: Listing of ODJFS Local Offices

Local Office Directory - Current as of 9/04/01