This letter transmits the amendment of Internal Management rules 5101:9-9-15 and 5101:9- 9-17 of the Administrative Code as a result of a periodic review.

5101:9-9-15: “Service Level Agreement (SLA).” This rule identifies the county agency SLA requirements. Paragraphs (B), (C) and (E) have been removed and replaced with new language that is in line with current practice.

5101:9-9-17: “Technology and Service Support Policy (TSSP).” This rule identifies how ODJFS provides quality, cost-effective networking products, services and solutions to county Agencies throughout the state. Paragraph (A) has been amended by removing “SLA.04” and replacing it with “SLA.”

INSTRUCTIONS:

The following chart depicts what materials should be removed from the Administrative Procedure Manual (APM) and what material should be inserted in the APM.