APMTL 338 (Service Level Agreement (SLA), Negotiated Service Level Agreement (SLA N), and Technology and Service Support Policy (TSSP) for the 2008/2009 Biennium, and Rules 5101:9-9-15, 5101:9-9-16, and 5101:9-9-17 Effective July 1, 2007)
Administrative Procedure Manual Transmittal Letter No. 338
June 1, 2007
TO: Administrative Procedure Manual (APM) Holders
FROM: Helen E. Jones-Kelley, Director
SUBJECT: Service Level Agreement (SLA), Negotiated Service Level Agreement (SLA N), and Technology and Service Support Policy (TSSP) for the 2008/2009 Biennium, and Rules 5101:9-9-15, 5101:9-9-16, and 5101:9-9-17 Effective July 1, 2007

This APMTL announces that the Service Level Agreement (SLA), Negotiated Service Level Agreement (SLA N), and Technology and Service Support Policy (TSSP) for the 2008/2009 biennium (July 1, 2007 to June 30, 2009) are available on the website for the Office of Management Information Services (MIS) at https://jfs.ohio.gov/omis/sla/.

This APMTL transmits the three rules corresponding to the SLA, SLA N, and TSSP for the 2008/2009 biennium, which are rules 5101:9-9-15, 5101:9-9-16, and 5101:9-9-17 amended effective July 1, 2007. The only changes to the rules from the previous version are grammatical revisions and format revisions. There are no substantive content changes to the rules.

Instructions:

LocationRemove and File as ObsoleteReplace/Insert
Chapter 95101:9‑9‑15 effective 2/1/065101:9‑9‑15 effective 7/1/07
Chapter 95101:9‑9‑16 effective 2/1/065101:9‑9‑16 effective 7/1/07
Chapter 95101:9‑9‑17 effective 2/1/065101:9‑9‑17 effective 7/1/07