When the agency approves, denies, or delays an assistance group's request for replacement food assistanceSNAP benefits, the assistance group shall be provided written notice of the action.

(A)The notice shall be mailed or personally delivered no less than ten calendar days from the date the loss was reported, fifteen days if the issuance was made by certified or registered mail, or within two workingbusiness days after the agency receives the signed JFS 07222, "Statement Requesting Replacement of Food AssistanceSupplemental Nutrition Assistance Program (SNAP) Benefits (rev. 3/201010/2016)," whichever is later.

If a notice of delay was issued, the agency shall issue an approval or denial notice within two workingbusiness days from the date it receives the information which caused the delay.

(B)The notice shall contain: a clear and understandable statement of the decision and the reasons for it, cite the applicable regulations, explain the assistance group's right to and the method of obtaining a county conference and a state hearing, and contain a telephone number to call about free legal services.

(1)A clear and understandable statement of the decision and the reasons for it.

(2)Citations of the applicable regulations.

(3)An explanation of the assistance group's right to and the method of obtaining a county conference and a state hearing.

(4)A telephone number to call about free legal services.

(C)The JFS 07235 "Action Taken on Your Request for Replacement of Food Assistance Benefits (rev. 12/2012)," or its computer-generated equivalent, shall be used.

Effective: 3/1/2019

Five Year Review (FYR) Dates: 11/29/2018 and 03/01/2024

Certification: CERTIFIED ELECTRONICALLY

Date: 02/05/2019

Promulgated Under: 119.03

Statutory Authority: 5101.35

Rule Amplifies: 5101.35

Prior Effective Dates: 02/01/1995, 06/01/2003, 09/01/2008, 02/28/2014