FACT 76 (Waiver Extended: Not Requiring Interviews to be Conducted Face-to-Face When Requested by Client)
Food Assistance Change Transmittal No. 76
September 29, 2020
TO: All Food Assistance Manual Holders
FROM: Kimberly Hall, Director Ohio Department of Job and Family Services
SUBJECT: Waiver Extended: Not Requiring Interviews to be Conducted Face-to-Face When Requested by Client

Background: On March 9, 2020 Governor Mike DeWine declared a state of emergency for the entire state of Ohio (Executive Order 2020-01D) to protect the well-being of the citizens of Ohio from COVID-19.  Additionally, on March 13, 2020, President Trump declared a national state of emergency due to the COVID-19 pandemic.

The Families First Coronavirus Response Act (Public Law 116-127) became law on March 18, 2020 and provided states the ability to seek waivers to expand flexibility of programs to ease administrative burden of issuing Supplemental Nutrition Assistance Program (SNAP) benefits while under a state of emergency.

As part of this effort, the Ohio Department of Job and Family Services (ODJFS) received waiver approval from the United States Department of Agriculture, Food and Nutrition Services (FNS) to not require an interview to be conducted face-to face when this method is requested by the client.  ODJFS must request an extension of this waiver month-to-month. FNS has approved ODJFS to extend the following waiver through October 31, 2020.

Update:

Face-to-Face Interview

Through October 31, 2020, a county agency is not required to conduct a face-to-face interview when an applicant requests this method.  If a face-to-face interview is requested, the county agency can schedule it to be conducted by telephone. The client will be serviced through other available options during the pandemic.