| Delay on the 30th Day the Result of: | AG at Fault: | Agency at Fault: |
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| Incomplete Application | Application not complete even though worker has offered or attempted to offer help to complete it | Worker did not offer help or explanation regarding how to complete the application |
| One or more members of AG have not registered for work | 1. Worker explained who must register, by what day they must register; and | 1. AG was not informed of who must register; and/or |
| | 2. Offered to help complete the necessary form(s); and | 2. Registration form(s) was not provided and explained; and/or |
| | 3. Given the AG at least 10 days between notification and the 30th day after application to register theses members; OR | 3. The AG's first interview was scheduled more than 20 days after application, thus allowing it less than 10 days to complete the necessary registration(s). |
| | 4. AGs missed the first interview, another was scheduled between the 20th and 30th day after filing and the worker completed 1 and 2 above. | |
| Incomplete Verification | 1. Worker explained which statements need verification, what is acceptable verification, by what date verification is needed; and | 1. Worker did not explain what verification was needed; and/or |
| | 2. Offered/provided the AG assistance to obtain the verification as required (ref: rule 5101:4‑2‑09of the Administrative Code); and | 2. Did not offer/provide the AG assistance as required in rule 5101:4‑2‑09 of the Administrative Code; and/or |
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3. Allowed the AG at least 10 days between the request for the particular verification which is missing and the 30th day; OR
| 3. Scheduled the AG's first interview more than 20 days after application, thus allowing it less than 10 days to provide the needed verification; OR |
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4. The AG missed that first interview, another was scheduled between the 20th and 30th day after filing and the worker completed 1 and 2 above at that time.
| 4. Worker discovered need for further verification after the interview but failed to allow 10 days between the request for verification and day 30. OR |
| | | 5. Worker offered assistance but neglected to follow through on a collateral contact or release of information. |
| Other Interview Factors |
1. AG missed first interview and requested the second to be scheduled after the 30th day.
| 1. Worker scheduled the AG's first interview more than 30 days after the AG filed its application. |
| | 2. AG missed both scheduled interviews and requested a third. No matter when the third occurs, any delay which occurs is considered the AG's fault. | 2. The AG missed its first interview and requests a second interview and the worker schedules the second more than 30 days after the application was filed. |
| Other Factors | | 1. The worker or other staff neglects to complete required processing actions, such as completing the food stamp budget, authorizing the benefits, even though the AG has completed all of its requirements. |