I.Purpose
The purpose of this policy is to identify the array of career and
employer services delivered in the OhioMeansJobs centers through the Wagner-Peyser
funded Employment Service.
II.Effective
Date
Immediately
III.Background
The Wagner-Peyser Act of 1933 established a nationwide system of
public employment offices known as the Employment Service (ES). Subsequent legislation
transformed the ES delivery system to provide universal access to an integrated
array of labor exchange (LE) services so that workers, job seekers, and businesses
can find the assistance they need in the American Job Centers (in Ohio, called the
OhioMeansJobs centers). Universal access means that LE services are available to
all employers and job seekers, including veterans, unemployment insurance (UI) claimants,
students, migrant and seasonal farmworkers (MSFW), and individuals with disabilities.
Job seekers who are veterans receive priority for services, including priority of
referral to jobs and training.
The goals of LE services are to help job seekers obtain meaningful
employment opportunities and to assist employers in obtaining skilled and productive
employees. LE services may be delivered using one of three methods: self-service
(including virtual services), facilitated self-help services, and staff assisted
services. Other than self-service which may be accessed from remote locations, the
LE services delivered through the ES system are provided by ES staff in the OhioMeansJobs
centers consistent with 20 C.F.R. section 652.215.
Under the Workforce Innovation and Opportunity Act (WIOA), the Wagner-Peyser
program is identified as a core program to emphasize the need to coordinate its
operations with the other core programs (specifically, the WIOA Adult, Dislocated
Worker, and Youth programs, adult education provided by Aspire, and the vocational
rehabilitation program provided by Opportunities for Ohioans with Disabilities)
to establish a collaborative and integrated workforce delivery system. WIOA provides
a significant opportunity for coordination across partner programs, including planning,
reporting, and service delivery. LE services fall under the category of basic career
services that must be delivered in concert with the other partners.
ES staff shall solely use OhioMeansJobs.com to provide all LE services
involving job search, placement assistance, career counseling, and resume posting
for job seekers and for recruitment, job posting, resume searching, and related
business services for employers seeking assistance with talent acquisition. The
system may also be used to provide information on career choices, job fairs, and
training opportunities.
IV.Definitions
Career services: Universally accessible
employment services made available to all individuals.
Employment professional (EP): Employment
Service staff who provide Wagner-Peyser LE services to the universal job seeker.
Employment Service (ES) staff: Ohio
Department of Job and Family Services (ODJFS) state merit staff including employment
professionals, migrant outreach staff, and workforce specialists who provide Wagner-Peyser
program services.
Job club: A structured job search program
designed to prepare individuals for a successful job search by obtaining basic job-seeking
skills and individualized assistance. The program includes, at a minimum, instruction
on resume writing, application preparation, interviewing skills, job lead development,
development of a job search plan, and mock interviews.
Labor exchange (LE) services: Services
provided to universal job seekers and businesses which include job search, placement
assistance, and career counseling for job seekers, and appropriate recruitment,
job posting, and other business services conducted on behalf of employers in the
local workforce development area (local area).
Memorandum of understanding (MOU):
An agreement developed and executed between the local workforce development board
(WDB) with the agreement of the chief elected official and the OhioMeansJobs center
partners relating to the services of the OhioMeansJobs center delivery system in
the local workforce development area.
Migrant and seasonal farmworker (MSFW):
An individual who is employed, or was employed in the past 12 months, in farmwork
of a seasonal or temporary nature, including those whose agricultural labor requires
travel to a job site such that they are unable to return to a permanent place of
residence within the same day.
Migrant outreach staff (MOS): ES staff
who provides Wagner-Peyser LE services to MSFWs and to employers who recruit and
hire MSFWs.
OhioMeansJobs.com: The statewide electronic
system for labor exchange and job placement activity operated by the State.
Rapid response (RR): A series of activities
provided by the State to assist impacted dislocated workers in obtaining reemployment
as soon as possible.
State merit staff: State government
employees subject to a merit system of personnel administration as defined in the
United States Office of Personnel Management regulations at 5 C.F.R. Part 900, subpart
F.
Universal job seeker: Any individual
who seeks LE services at an OhioMeansJobs center, who registers on OhioMeansJobs.com,
or who is a UI claimant.
Workforce development board (WDB):
The entity certified by the Governor of the State to carry out the functions described
in section 107(d) of WIOA for a local area.
Workforce specialist (WS): Employment
Service staff who provides Wagner-Peyser LE services to employers.
V.Requirements
A.Provision of Services
LE services provided through the ES must include:
a.Assisting job
seekers in finding employment;
b.Assisting employers
in filling jobs;
c.Facilitating the
match between job seekers and employers; and
d.Providing workforce
and labor market information such as information on in-demand industry sectors and
occupations.
ES staff shall assist job seekers and employers by providing services
that include, but are not necessarily limited to, the services described below.
Partners in the OhioMeansJobs centers are required to work together
collaboratively and with the local workforce development board (WDB) to establish
and maintain the OhioMeansJobs center delivery system, including the coordination
of integrated and seamless services consistent with the locally negotiated MOU.
Therefore, the LE services provided by ES staff will necessarily vary between local
areas and OhioMeansJobs centers based on staffing levels, current MOU obligations,
needs of the OhioMeansJobs centers, and needs of the job seekers and employers.
1.Job Search and
Placement Assistance
EPs may provide an array of employment-related services to universal
job seekers, including, but not limited to:
a.Labor market information;
b.Resume assistance;
c.Development of
individual employments plans;
d.Assistance with
using electronic tools and resources available to individuals on OhioMeansJobs.com
and on United States Department of Labor(DOL) platforms;
e.Job placement
assistance;
f.Mock Interviewing
sessions;
g.Job club;
h.Case management,
including require follow-up activities; and
i.Assistance with
filing programmatic or civil rights complaints related to the delivery of Wagner-Peyser
LE services.
2.Referral Services
LE services are intended to assist job-ready individuals with rapid
entry or re-entry into employment and are not meant to be provided as intensive,
long-term assistance. As appropriate, EPs will refer universal job seekers, including
those with barriers to employment, to programs and services carried out by partners
in the OhioMeansJobs center delivery system and to other workforce development programs
based on the job seeker’s needs. The referral to another program is appropriate
for a job seeker who is likely to meet that program’s eligibility requirements and
who:
a.Has significant
barriers to employment;
b.Lacks skills that
are in demand, including the lack of a secondary school diploma (or equivalent)
or post-secondary credential(s);
c.Needs supportive
services to obtain or sustain employment; or
d.Would be best
served by the services and resources provided by the other program to a target population
that includes the job seeker.
3.Meaningful Assistance
to Unemployment Insurance (UI) Claimants
The EPs, along with the OhioMeansJobs center partner carrying out
WIOA Title I program services, have specific obligations to provide meaningful assistance
to UI claimants, which include:
a.Coordination of
career services, particularly LE services;
b.Targeting UI claimants
for job search assistance and referrals to employment;
c.Ensuring claimants
meet eligibility requirements, including searching and registering for work and
participating in reemployment services;
d.Providing information
to UI program staff that could affect a UI claimant’s or applicant’s eligibility
or benefits; and
e.Connecting UI
claimants to reemployment services.
The term meaningful assistance is defined as having staff well-trained
in UI claims filing and claimant rights and responsibilities. This requirement only
encompasses helping individuals navigate Ohio's claims filing process and providing
them with general information on their responsibilities as claimants. These functions
are informational in nature and not directly connected with determining the claimant's
eligibility for benefits.
In the OhioMeansJobs centers, meaningful assistance provided to individuals
seeking assistance in filing a UI claim includes the following resources and activities:
a.Computers available
for individuals to file a claim for UI or to file an appeal of their claim;
b.Telephones with
access to the direct, toll-free phone numbers established by the ODJFS Office of
Unemployment Insurance Operations for individuals seeking assistance from UI merit
staff in filing claims or appeals, which does not include referrals to a general
information phone number;
c.Posters providing
claimants with information on how to file UI claims, which must be visible in the
resource room;
d.Additional documents
meant to assist UI claimants, which must be available in the resource room; and
e.Resource room
staff who are trained on navigating the UI claim filing processes and who can provide
general information to claimants on their responsibilities.
Only UI Adjudication Center state staff answer questions, provide
advice, or make decisions that could affect claimants' UI eligibility. Meaningful
assistance may be provided by other technology approved by the State that enables
trained staff to provide the assistance. Examples of technology that enables remote
assistance include live web chat applications or similar technology.
4.Rapid Response
(RR) Services
The primary purpose of RR services is the prompt reemployment of
impacted workers by helping them quickly transition to new jobs and to minimize
the duration of their unemployment. EPs may participate in RR activities by working
with other OhioMeansJobs center partners to provide LE services to individuals impacted
by a layoff or plant closing, including the delivery of such services at specialized
OhioMeansJobs centers such as transition centers established in response to the
layoff event.
Further guidance on the delivery and coordination of RR activities
may be found in the WIOA policy letter describing RR program requirements for employer
closure, mass layoff, disaster mass job dislocation, and Trade Adjustment Assistance
events.
5.Workshops
In coordination with the other OhioMeansJobs center partners, workshops
may be developed and conducted by EPs and made available to universal customers
or targeted populations. Workshops must be entered into OhioMeansJobs.com to facilitate
job seeker awareness and registration. Workshops may include:
a.Basic computer
skills;
b.OhioMeansJobs.com
navigation;
c.Use of social
media in the job search process;
d.Soft skills workshops;
e.Resume workshops;
f.Interviewing
skills and mock interviews; and
g.Other appropriate
workshops that enhance and do not duplicate the partner services in the OhioMeansJobs
center.
6.Resource Room
Activities
In conjunction with other OhioMeansJobs center partners, EPs may
assist universal job seekers engaged in self-service or facilitated self-help services
in the center's resource room. Resource room assistance may include:
a.Assisting job
seekers with registering for and accessing the resources available on OhioMeansJobs.com;
b.Assessing the
basic service needs and barriers of veterans using the prescribed form(s) to make
appropriate referrals;
c.Conducting orientations
to the center’s services;
d.Assisting with
coverage of the center’s reception desk; and
e.Providing other
LE services deemed necessary to the operations of the OhioMeansJobs center.
7.Outreach Activities
EPs may conduct outreach to engage more potential customers in OhioMeansJobs
center services. Acceptable sources of information identifying potential customers
to whom outreach may be conducted include the following:
a.Partner referrals;
b.Workshop attendee
lists;
c.Reports identifying
job seekers who have visited the resource room or have registered on OhioMeanJobs.com;
d.Specialized UI
reports including claimant or exhaustee reports, new job seeker reports, and listings
of individuals completing online orientation for reemployment services;
e.Attendance rosters
from rapid response orientation sessions and OhioMeansJobs center workshops; and
f.Lists of participants
accessing WIOA- or Trade-funded training.
8.Services to Employers
Utilizing OhioMeansJobs.com, WS staff will serve employers by matching
job orders with registered job seekers and universal job seekers, which may include
keyword searches of the database of job seeker resumes available on OhioMeansJobs.com.
Working in coordination with the local area’s integrated business
services team or the other partners who serve businesses, WS staff may also provide
the following categories of employer services:
a.Workforce retention
and expansion services;
b.Workforce recruitment
assistance;
c.Workforce incentives;
d.Labor market information;
e.Provision of rapid
response activities; and
f.Other employer
services.
Additionally, WS staff may provide referrals to specialized business
services (e.g., tax credit and bonding programs, training services, economic development
resources, accommodations needed by employees with disabilities) offered by partners
within the OhioMeansJobs center delivery system or by other providers.
9.Services to MSFWs
Each MOS provides services to both MSFWs and employers. The MOS shall
notify MSFWs of services available in the OhioMeansJobs centers, on OhioMeansJobs.com,
and from other sources and help them access and navigate the services. The goals
are to assist MSFWs in overcoming barriers to employment and to help them find employment.
MSFWs may receive:
a.Talent development
services including work readiness assessments, job readiness development, career
counseling, and ongoing support;
b.Job search support
including job matching and workshops;
c.Career planning
including career interest inventories, labor market information, and follow-up services;
d.Youth development
and placement including assistance with academic or occupational learning, development
of leadership skills, and preparation for further education; and
e.Assistance with
filing complaints, including referrals to the State Monitor Advocate for follow
up and resolution and arranging for or providing translation services as needed.
10.Support for OhioMeansJobs
Center Operations
In addition to providing career services, required partners in the
OhioMeansJobs center service delivery system including the Wagner-Peyser program
must participate in the operation of the system. For ES staff, this may include,
but is not limited to:
a.Attending partner
meetings to discuss service delivery, upcoming events such as job fairs, and other
topics relevant to LE activities;
b.Assisting in the
development of common forms and procedures to be used by the partners;
c.Reviewing and
commenting on workflows and processes that guide service delivery and operations;
and
d.Participating
in other appropriate planning, service delivery, and partner activities meant to
enhance effectiveness and improve customer outcomes consistent with this policy
letter and the terms of the MOU.
B.Reporting
The services described in the previous section must be entered within
30 days into the Ohio Workforce Case Management System (OWCMS) Labor Exchange (LE)
system and OhioMeansJobs.com.
VI.Technical
Assistance
Ongoing support, guidance, and technical assistance on delivering
Wagner-Peyser services are available by e-mailing the Wagner-Peyser mailbox at JFSLaborExchange@jfs.ohio.gov.
Assistance with training needs may be requested by e-mailing the
Training Unit at OWD_WorkforceTraining@jfs.ohio.gov.
VII.References
Wagner-Peyser Act of 1933, as amended by the Workforce Investment
Act of 1998.
Workforce Innovation and Opportunity Act, §§ 301- 308, Pub. L. 113-128.
20 C.F.R. Part 652.
USDOL, Training and Employment Guidance Letter No. 19-16, Operating
Guidance for the Workforce Innovation and Opportunity Act, Guidance on Services
provided through the Adult and Dislocated Worker Programs under the Workforce Innovation
and Opportunity Act (WIOA) and the Wagner-Peyser Act Employment Service (ES), as
amended by title III of WIOA, and for Implementation of the WIOA Final Rules, (March
1, 2017).
USDOL, Training and Employment Guidance Letter One-Stop Operating
Guidance for the Workforce Innovation and Opportunity Act No. 16-16, One-Stop Operations
Guidance for the American Job Center Network, (January 18, 2017).
ODJFS, Workforce Innovation and Opportunity Act Policy Letter No.
15-15.2, Rapid Response Program Requirements – Employer Closure, Mass Layoff, Disaster
Mass Job Dislocation, and Trade Adjustment Assistance Events, (April 11, 2018).
ODJFS, Workforce Innovation and Opportunity Act Policy Letter No.
17-01, Mandated Use of OhioMeansJobs.com for Labor Exchange Activities, (September
15, 2017).