This letter transmits new and rescinded rule 5101:9-2-03 of the Administrative Code. This rule is being rescinded and adopted as new as a result of an internal five-year rule review and because more than 50 percent of the rule language has been added or stricken.

Rule 5101:9-2-03 sets forth definitions, requirements, and procedures for programmatic complaints by beneficiaries against a local workforce development area or local workforce development area contractor, regarding violation of provisions under the WIOA program.

In this version of the rule, references to obsolete terms like "Workforce Investment Act" and "WIA" have been changed to "Workforce Innovation and Opportunity Act" and "WIOA"; references to "workforce development agency", which is outdated, have been changed to "local workforce development area"; the description of how state level programmatic appeals are handled has been updated, so that it accurately reflects current procedure; portions of the rule have been reorganized to reflect the chronological order of events; potential conflicts between this rule and the CCMEP hearing rule have been addressed; the definition of "days" was added; and, unnecessary or misleading language has been removed or amended, to improve clarity and readability. This rule is effective 10/1/16.