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Procedure # 7 - Procedures for Cases Involving Delays

July 2001

(REFERENCE RULE 5101:4-5-07)

SITUATION	STEPS	EFFECT ON BENEFITS
AG fails to appear for scheduled interview, or fails to provide verification requested on the date of application and no subsequent requests for verification were made.	1,3,8	Denied; no benefits.
AG at fault on day 30, does not complete required actions by day 60, agency completes by day 60.	1,7,8*	Denied; no benefits.
AG at fault on day 30, completes required actions by day 60, agency completes by day 60.	1,9	No benefits for month of application; benefits begin month after month of application.
AG at fault on day 30, completes required actions by day 60, agency does not complete by day 60.	1,4,5,9	No benefits for month of application; benefits begin month after month of application.
Agency at fault on day 30, no action needed by AG, agency completes by day 60.	2,9	Benefits for month of application.
Agency at fault on day 30, further action is necessary by AG, AG completes by day 60, agency completes by day 60.	2,9	Benefits for month of application.
Agency at fault on day 30, further action is needed by AG, AG completes by day 60, agency does not complete by day 60.	2,4,5,9	Benefits for month of application.
Agency at fault on day 30, further action is needed by AG, AG does not complete by day 60, agency completes by day 60.	2,4,7	Denied; no benefits.

Steps and Actions:

STEPS and ACTIONS
1. Send denial letter (JFS 07401 Action Taken on Your Food Stamp Case) on the 30^th day or CRIS-E equivalent.
2. Send pending notice (JFS 07401) on 30^th day or CRIS-E equivalent.
3. Complete worksheet (JFS 07402WS Application Worksheet or document in CRIS-E), deny application on the 30^th day.
4. Determine fault on 60^th day.
5. Continue processing.
6. Send denial letter (JFS 07401) on 60^th day or CRIS-E equivalent.
7. Complete worksheet (JFS 07402WS or document in CRIS-E), deny application on 60^th day.
8. No further notice necessary.
9. Complete worksheet (JFS 07402WS or document in CRIS-E), determine monthly allotment and certification period, authorize benefits, send eligibility notice (JFS 07401) or CRIS-E equivalent.
These steps apply to all AGs determined to be at fault on day 30 except those who did not appear for the scheduled interview, or those who failed to provide verification requested on the same day the application was filed and no subsequent requests for verification were made. AGs denied on the 30^th day for these reasons must file new applications if participation in the program is desired.